UPDATES: Clinic Operations During Pandemic

Dear patients,


Due to the immense number of patients with whom we work, those we see with weakened immune systems and other health conditions, for protection and safety of our staff, and because of the little ones and family I need to care for, I deem it necessary to make some temporary changes to my clinic's operations.


Effective today until April 1st, after which I will re-assess the recommendations set forth by Vancouver Coastal Health and the BC Centre for Disease Control, I am requesting that all consultations be booked remotely.


New Patients: in order for me to effectively treat certain conditions I do need to meet you in person.  However, some new patient visits may be suitable for remote consultations: Please read this to assess if you feel remote video consultation will work for you.  If remote consultations are not appropriate for your primary reason for visit, please book your consultation in clinic after April 1st.


Returning Patients: Please choose remote consultation from the Consultation Menu on my booking site.  I use a program called Physitrack which means that we can talk by video - face to face.  Please download physitrack on your phone or computer and I will send you an invitation link at the time of your booked appointment - check your email for this :)


IV patients: Please call staff to book - if non urgent, I ask that we reschedule for after April 1st.  I will be opening a small window for IV treatments but please ensure that you do not have any of the risk factors listed here.  If you need to cancel last minute due to symptoms, note that you will not be charged for late cancellation.


Aesthetic Medicine: Please call staff to book - if non urgent, I ask that we reschedule for after April 1st.  I will be opening a small window for aesthetic treatments but please ensure that you do not have risk factors listed here.  If you need to cancel last minute due to symptoms, note that you will not be charged for late cancellation.


Lab test kits: Due to staff working from home, we cannot accept test kits drop-offs at this time.  Please check in for updates on our operations.


Should you have any questions, I am always available by email. Please reach out to me at info@drkennett.com or call our lovely and helpful staff at 778-340-1114.


Warmly,


Dr K




Resources:

Government of Canada Outbreak Update

Vancouver Coastal Health

Center for Disease Control

Public Health Agency of Canada

info@drkennett.com
778.340.1114

102-88 Lonsdale Ave

North Vancouver, BC V7M 2E6

Mon-Thurs: 8am-6pm

Fri-Sat: 8am-2pm

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